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Student Engagement Coordinator

Apply now Job no: 493464
Work type: Administrative (Full Time)
Location: Cincinnati, OH, Cleveland, OH, Dayton, OH, Florence, KY, Fort Wayne, IN, Greenwood, IN, Indianapolis, IN, Kokomo, IN, Louisville, KY, Marion, IN, Merrillville, IN, Other
Categories: Academic Advising/Academic Support

Job Title: Student Engagement Coordinator

Reporting Relationship: Executive Director of Student Engagement

Unit: National & Global

Department: Regional Ventures & Operations

Campus Location: This position can be held at any of the IWU education centers or campuses (Indiana, Kentucky, or Ohio).

Summary of Position:    The Student Engagement Coordinator serves a multi-faceted role in overseeing and streamlining student engagement activities and non-engagement student withdrawals. This position acts as a liaison across various functions, using detail-oriented administrative skills and innovative technology solutions to foster excellent student services. Additionally, the role includes responsibilities as the division's security officer.

Duties and Responsibilities

  • Proactive Student Engagement Support
    • Develop proactive strategies to identify student needs and coordinate activities, programs, and workshops to enhance engagement
    • Facilitate interdepartmental collaborations to optimize student experiences
  • Non-Engagement Withdrawals
    • Oversee the monthly non-engagement withdrawal process
    • Implement a tracking system to identify and monitor students at risk of non-engagement
    • Understand and master Student Information System (Colleague) processes and key policies related to online student engagement
  • Manage Student Engagement Communications
    • Oversee student engagement inbox, responding to students with speed and care
    • Coordinate communication to other departments and serve as a case manager for engagement-related student concerns
  • Administrative Oversight
    • Manage schedules, data, and records pertinent to student engagement
    • Act as the go-to person for all departmental administrative matters, ensuring a high level of accuracy and attention to detail
  • Technology Utilization
    • Evaluate existing processes and recommend solutions for automation and simplification
    • Propose systems and processes to best integrate student engagement processes into Salesforce Student Success Hub
    • Implement technology-enabled systems that support both the student engagement and withdrawal processes
  • Cross-Functional Support
    • Facilitate communication across various departments to ensure seamless service delivery to students
    • Represent the Student Engagement Department in inter-departmental meetings
  • Division's Security Officer
    • Oversee Colleague access permissions for division of Learner Success & Regional Ventures

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.


  • Bachelor's degree preferred


  • Three to five (3-5) years experience in education, student services, administrative support, or a similar role preferred

Required Skills

  • Strong administrative skills, including proficiency in MS Office
  • Excellent organizational and multitasking abilities
  • Proven experience with technology tools and platforms used for process automation
  • Strength in customer support and process management
  • Exceptional attention to detail
  • Excellent interpersonal and communication skills
  • Ability to work independently and as part of a team
  • Positive approach to problem solving

Diversity Statement

IWU commits to create a community that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member’s earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.


As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.


Advertised: US Eastern Standard Time
Applications close: US Eastern Standard Time

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Indiana Wesleyan University is committed to equal opportunity in employment and education. Indiana Wesleyan University admits students and employees of any race, sex, color, national or ethnic origin, disability, age, service in the military, or any other status protected by law. These have access to all the rights, privileges, programs and activities generally made available to students or employees at the University. It does not discriminate on the basis of race, sex, color, national or ethnic origin, disability, or age, service in the military, or any other status protected by law, in the administration of its educational policies, scholarship and loan programs, athletic and other administered programs, and all phases of employment, including hiring, promotion, demotion, treatment during employment, rates of pay or other compensation, and termination of employment.