Director of Academic Advising
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Job no: 493407
Work type: Administrative (Full Time)
Location: Cincinnati, OH, Cleveland, OH, Dayton, OH, Florence, KY, Fort Wayne, IN, Greenwood, IN, Indianapolis, IN, Kokomo, IN, Louisville, KY, Marion, IN, Merrillville, IN
Categories: Academic Advising/Academic Support
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Job Title: Director of Academic Advising
Reporting Relationship: Executive Director of Learner Success
Unit: National & Global
Department: Learner Success
Campus Location: This position can work from any of our regional education centers in Indiana, Ohio, or Kentucky.
Summary of Position: The Director of Academic Advising is responsible for the hiring, supervising, and training of the Academic Advisors. This position will be proficient in the internal policies and procedures of the division and the referral sources within the university to help the Advisors problem solve and troubleshoot student issues. They will be responsible for the development of new tools and processes to facilitate continual quality of the student experience.
Duties and Responsibilities
Develop and be responsible for identifying and maintaining advising tools and written policies and procedures to ensure consistency in services across the three-state region and online and to assist the academic advisors in their jobs
Recruit, hire, and train qualified personnel for advising positions to ensure quality advising services offered onsite and online to all N&G students
Supervise and be responsible for the performance of the advisors to ensure that quality services are being provided to IWU students and maintain constant contact with these employees (via telephone, email, Microsoft Teams, personal visits, etc.)
Be responsible for tracking advisor’s caseloads to maintain appropriate levels for each advisor and to request additional staffing as needed. Restructure current caseload levels to maintain maximum coverage throughout the regions and onlin
Develop new student services opportunities that will be available for N&G student
Develop assessment tools to measure the success of the IWU advising model and consistently report these to the Executive Director of Learner Success for long-term planning
Be proficient and understand Financial Aid processing to develop tools and train advising staff in the scheduling out process to be used for FA students
Maintain a caseload of students for the purpose of advising
Act as liaison between the learner success department and other university departments to troubleshoot and problem solve individual student issues that are above and beyond the capabilities of the Academic Advisors
Hold regular meetings with the group of Advisors to review and refine the position and to look for quality indicators that need to be improved
Responsible for reviewing and updating the advising portal pages to ensure pages are student friendly, providing additional services via online to the students and creating an additional communication tool for the student
Cover job responsibilities in the absence of a Student Service Advisor
Willingly demonstrate and initiate conversations about National & Global’ s core values of praying, loving, learning, and sharing, with focus on how these values give direction to academic support, policy development, and student success
Actively listen and engage to discuss appropriate, easy-to-understand solutions and alternatives that best solve the student’s difficulties/life challenges in relation to educational pursuits
Collaborate with Associate Director of Learner Success to ensure a seamless handoff from New Student Coaches to Academic Advising
Monitor Advising call center to ensure coverage and availability
Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.
Education
A minimum of a master’s degree from an accredited institution
Experience
Experience leading and giving feedback to others
Experience working with adult learners
Demonstrated ability to work effectively with individuals from diverse communities and cultures
A demonstrated openness and willingness to learn coaching skills and behaviors
Previous higher education experience
Required Skills
Excellent verbal and written communication skills
Ability to supervise professional employees
Proficient in personnel issues such as hiring, firing, etc.
Commitment to Christ-centered educational climate
Ability to problem-solve employee and student issues
Excellent oral presentation, written communication, and conversational skills
Computer skills including Microsoft Office, database software, student information systems, document imaging systems, learning management systems, customer relations management systems
Effective decision-making skills based on student needs, National & Global core values, policy, and procedure
Particularly effective in assessing and resolving conflicts and organizational problems to increase productivity
Experience in call monitoring and/or professional coaching of others preferred
Detail oriented
Analytical thinking skills
Ability to multi-task
Personal drive to help students learn and develop a growth mindset
Possesses attributes of servant leadership
A proficiency in carrying a natural conversation
Effective decision-making skills based on student needs, National & Global core values, policy, and procedure
Diversity Statement
IWU commits to create a community that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member’s earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.
LIMITATIONS AND DISCLAIMER
As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Advertised: 06 Oct 2023 US Eastern Daylight Time
Applications close: 14 Jan 2024 US Eastern Standard Time
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