Careers at IWU

Duties and Responsibilities

• Develop and be responsible for identifying and maintaining advising tools and written policies and procedures to ensure consistency in services across the three-state region and online and to assist the academic advisors in their jobs
• Recruit, hire, and train qualified personnel for advising positions to ensure quality advising services offered onsite and online to all N&G students
• Supervise and be responsible for the performance of the advisors to ensure that quality services are being provided to IWU students and maintain constant contact with these employees (via telephone, email, Microsoft Teams, personal visits, etc.)
• Be responsible for tracking advisor’s caseloads to maintain appropriate levels for each advisor and to request additional staffing as needed. Restructure current caseload levels to maintain maximum coverage throughout the regions and onlin
• Develop new student services opportunities that will be available for N&G student
• Develop assessment tools to measure the success of the IWU advising model and consistently report these to the Executive Director of Learner Success for long-term planning
• Be proficient and understand Financial Aid processing to develop tools and train advising staff in the scheduling out process to be used for FA students
• Maintain a caseload of students for the purpose of advising
• Act as liaison between the learner success department and other university departments to troubleshoot and problem solve individual student issues that are above and beyond the capabilities of the Academic Advisors
• Hold regular meetings with the group of Advisors to review and refine the position and to look for quality indicators that need to be improved
• Responsible for reviewing and updating the advising portal pages to ensure pages are student friendly, providing additional services via online to the students and creating an additional communication tool for the student
• Cover job responsibilities in the absence of a Student Service Advisor
• Willingly demonstrate and initiate conversations about National & Global’ s core values of praying, loving, learning, and sharing, with focus on how these values give direction to academic support, policy development, and student success
• Actively listen and engage to discuss appropriate, easy-to-understand solutions and alternatives that best solve the student’s difficulties/life challenges in relation to educational pursuits
• Collaborate with Associate Director of Learner Success to ensure a seamless handoff from New Student Coaches to Academic Advising
• Monitor Advising call center to ensure coverage and availability
• Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• A minimum of a master’s degree from an accredited institution

Experience

• Experience leading and giving feedback to others
• Experience working with adult learners
• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• A demonstrated openness and willingness to learn coaching skills and behaviors
• Previous higher education experience

Required Skills

• Excellent verbal and written communication skills
• Ability to supervise professional employees
• Proficient in personnel issues such as hiring, firing, etc.
• Commitment to Christ-centered educational climate
• Ability to problem-solve employee and student issues
• Excellent oral presentation, written communication, and conversational skills
• Computer skills including Microsoft Office, database software, student information systems, document imaging systems, learning management systems, customer relations management systems
• Effective decision-making skills based on student needs, National & Global core values, policy, and procedure
• Particularly effective in assessing and resolving conflicts and organizational problems to increase productivity
• Experience in call monitoring and/or professional coaching of others preferred
• Detail oriented
• Analytical thinking skills
• Ability to multi-task
• Personal drive to help students learn and develop a growth mindset
• Possesses attributes of servant leadership
• A proficiency in carrying a natural conversation
• Effective decision-making skills based on student needs, National & Global core values, policy, and procedure

Diversity Statement

IWU commits to create a community that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member’s earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.