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Student Account Specialist

Apply now Job no: 493372
Work type: Hourly (Full Time)
Location: Marion, IN
Categories: Business/Accounting/Finance

Job Title: Student Account Specialist

Reporting Relationship: Assistant Director of Student Accounts Services

Unit: Central Administration

Department: Business Affairs-Central Administration

Campus Location: Wesley Seminary

Summary of Position:    The purpose of this position is to process billing, provide customer service, and manage balances for Wesley Seminary students.

Duties and Responsibilities

  • Process daily reports for new registration and registration changes 
  • Process term billing 
  • Ensure accurate billing by regularly auditing student accounts for accuracy
  • Contact students as deemed necessary in requesting payments due 
  • Track student accounts throughout their program to ensure timely payments, refunds, or handoff to collection
  • Financially clear students to start classes 
  • Invoice and follow up with corporate partners for payment 
  • Provide timely customer service to students and university departments
  • Assist with back up in the office as needed
  • Other duties as assigned 
  • On occasion, this position may be required to work Saturdays for University events 

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.


  • Associates degree preferred or work equivalent in bookkeeping


  • Bookkeeping experience desired

Required Skills

  • Excellent computer skills with working experience in a variety of applications, especially Excel and web-based programs
  • Ability to relate and interact well with pastors, ministerial students, Seminary faculty/staff, and the IWU community
  • Ability to handle and prioritize multiple tasks
  • Analytical thinking skills
  • Ability to maintain confidentiality and compliance with FERPA laws
  • Bilingual (Spanish/English) candidates and minorities are encouraged to apply

Diversity Statement

IWU commits to create a community that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member’s earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.


As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.


Advertised: US Eastern Daylight Time
Applications close: US Eastern Standard Time

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Indiana Wesleyan University is committed to equal opportunity in employment and education. Indiana Wesleyan University admits students and employees of any race, sex, color, national or ethnic origin, disability, age, service in the military, or any other status protected by law. These have access to all the rights, privileges, programs and activities generally made available to students or employees at the University. It does not discriminate on the basis of race, sex, color, national or ethnic origin, disability, or age, service in the military, or any other status protected by law, in the administration of its educational policies, scholarship and loan programs, athletic and other administered programs, and all phases of employment, including hiring, promotion, demotion, treatment during employment, rates of pay or other compensation, and termination of employment.