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Student Success Mentor

Apply now Job no: 493010
Work type: Administrative (Full Time)
Location: Marion, IN
Categories: Academic Advising/Academic Support

Job Title: Student Success Mentor

Reporting Relationship: Coordinator of Student Success

Unit: National & Global

Department: Student Experience

Campus Location: NGM Building

Summary of Position:    The first-year Student Success Mentor helps associate level students get off to a confident and supported start by introducing them to a community of support and care that includes their peers, IWU staff, and IWU faculty. Student Success Mentors are familiar with the challenges and obstacles associated with the students’ first year, and they use that knowledge to help students
successfully navigate the adventure. Student Success Mentors use the attributes of coaching to foster behaviors of self-sufficiency and growth mindsets in those they are guiding. Ensuring students are connected and known, Student Success Mentors keep watch, and provide proactive communication and ongoing support to those assigned to their respective coaching communities.

Duties and Responsibilities

  • Developing Relationships
    • Introduce students to the IWU academic community, including their peers, staff, and faculty
    • Continue to foster community by intentionally engaging students and inviting them to community events designed to assist in their adventure
    • Identify and assess students' needs to achieve satisfaction in their educational journey and assist students with development of a realistic path for success
    • Keep a watchful eye on students' progress using the available resources
    • As needed, establish and fulfill coaching appointments using phone, video-conference or other resources available to ensure the student is accountable to their developed plan
  • Effective Communication
    • Proactively engage with students through open and interactive communication to build trust and sustainable relationships
    • Willingly demonstrate and initiate conversations about National & Global's core values of praying, loving, learning, and sharing, with focus on how these values give direction to academic support, policy development, and student success
    • Understand and practice each component of the IWU National & Global coaching conversation map with excellence
    • Maintain a positive, empathic, and professional attitude toward students at all times
    • Actively listen and engage to discuss appropriate, easy-to-understand solutions and alternatives that best solve the student's difficulties/life challenges in relation to educational pursuits
    • Inform students of community-opportunities that will provide benefits to their educational journey (i.e. financial aid, discounts, alternative options for obtaining credit, tutoring, ADA accommodations, etc.) 
  • Collaboration and Centralized Support
    • Serve as a liaison between student and operational entities working actively to promote and introduce students to a community of support
    • Effectively and accurately communicate university procedures, policies, and student services, seeking assistance/information from appropriate National & Global entities
    • Serve above and beyond to pursue all identified issues (both for the student and within National & Global) to a positive resolution. Communicate the resolution to the student and all involved parties 
  • Other duties and responsibilities as assigned 

According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.


  • A minimum of an associate degree from an accredited institution


  • Experience as an online student
  • Experience working with adult learners
  • Demonstrated ability to work effectively with individuals from diverse communities and cultures
  • A demonstrated openness and willingness to learn coaching skills and behaviors

Required Skills

  • Personal drive to help students learn and develop a growth mindset
  • Possesses attributes of servant leadership enacted with fervor
  • A proficiency in carrying a natural conversation
  • Excellent oral presentation, written communication, and conversational skills
  • Computer skills including Microsoft Office, database software, student information systems, document imaging systems, learning management systems, customer relations management systems
  • Commitment to identify solutions that uphold policy and procedure while meeting student needs
  • Respond appropriately to unexpected information and de-escalate conflict with calm, rational responses that represent Christlike principles and IWU National & Global core values
  • Prioritize and track competing demands
  • Effective decision-making skills based on student needs, National & Global core values, policy and procedure

Diversity Statement

IWU commits to create a community that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member’s earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.


As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.


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Applications close: US Eastern Daylight Time

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Indiana Wesleyan University is committed to equal opportunity in employment and education. Indiana Wesleyan University admits students and employees of any race, sex, color, national or ethnic origin, disability, age, service in the military, or any other status protected by law. These have access to all the rights, privileges, programs and activities generally made available to students or employees at the University. It does not discriminate on the basis of race, sex, color, national or ethnic origin, disability, or age, service in the military, or any other status protected by law, in the administration of its educational policies, scholarship and loan programs, athletic and other administered programs, and all phases of employment, including hiring, promotion, demotion, treatment during employment, rates of pay or other compensation, and termination of employment.