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Admissions Counselor - Transfer Specialist

Apply now Job no: 492354
Work type: Administrative, Full-Time
Location: Marion
Categories: Admissions/Recruiting/Enrollment

Job Title: Admissions Counselor - Transfer Specialist

Reporting Relationship: Associate Director of Admissions

Unit: IWU-Marion

Department: Arts & Sciences Admissions

Campus Location: Maxwell Center

Summary of Position:    The admissions counselor – transfer specialist position promotes the University and its programs to prospective students and their communities. The admissions counselor – transfer specialist manages a caseload of students that is comprised of transfers, readmits, and transition students for all terms of enrollment, as well as all degree-seeking applicants to IWU-Marion for the spring term. The admissions counselor – transfer specialist’s role is to assist students through the admissions process, as well as to assist in onboarding, matriculation, and transition of prospective students successfully into University programs and community. This goal is accomplished through strong case management, extensive communication and engagement with students and their communities, travel and outreach, and hosting visitors on campus.

Duties and Responsibilities

  • Production
    • Meet or exceed recruitment goals successfully
    • Assist colleagues within Admissions as needed to meet team recruitment goal
    • Help new students to onboard and transition successfully
  • Engagement and Communication
    • Engage in timely, frequent, and meaningful communication (telephone, text, social media, email, etc.) with students at all steps in the recruitment process
    • Engage in appropriate and meaningful communication with key influencers of students, including parents, school personnel, pastors, alumni, and prospective students (i.e. confirmation letter, encouragement notes, thank you notes, phone contacts)
    • Meet with and host prospective students and their guests when visiting the campus
    • Demonstrate professional and appropriate communication skills (written and verbal)
    • Maintain accurate student records in CRM, documenting correspondence with student and daily interactions
  • Territory Development and Management
    • Develop a strategic plan for developing and maintaining external institutional partnerships that reflects an expert understanding of demographic, economic, and cultural nuances (ie community colleges, junior colleges, partnership institutions (MOUs))
    • Participate in informal and formal territory events, including site visits, camps, conferences, and church gatherings, in coordination with strategic partners (ie community colleges, junior colleges, partnership institutions (MOUs))
    • Schedule and host receptions/informal events as appropriate to connect with prospective students. Coordinate the event with assistance from current students, alumni, parents and friends of IWU o Represent IWU at college fairs and conventions in recruiting regions to further develop IWU's recognition
    • Engage with Summer Conference guests via booth set-up, stage-time, dinner receptions, evening activities, and conference activities o Report weekly/monthly updates to supervisor regarding territory performance, goals, and proposed initiatives
    • Provide recommendations for students within funnel as appropriate to Foundation Committee, Enrollment Management Committee, and supervisor
    • Assist with annual development of marketing and recruitment materials (ie written, digital, webpage, etc.)
    • Provide unofficial course evaluations of transfer credit to students upon request in coordination with the transfer advisor for all prospective applicants through the Office of Admissions
  • Institutional Relationships and Representation
    • Coordinate recruitment efforts closely with student services areas, academic programs, and other units (e.g. Financial Aid, Business Office, Housing, Honors College, Registration & Academic Services)
    • Facilitate unofficial course evaluations of college credit for the Office of Admissions with Registration & Academic Services in coordination with the transfer advisor
    • Maintain updated knowledge of IWU programs, services, expectations, culture, etc. (e.g. new majors, chapel program focus, co-curricular experiences, student services processes)
    • Maintain updated knowledge of established transfer partnerships as observed through signed articulation agreements and memorandums of understanding
    • Communicate the value of a Christ-centered education in a manner that recognizes potential students come from diverse theological backgrounds o Understand and effectively communicate the cost of attendance along with the return on investment of an IWU degree o Explain how IWU invests in its students through scholarships and grants while assisting families through the financial aid process
  • Departmental Service
    • Provide updates regarding populations (ie policies, deadlines, etc.) to the Admissions team
    • Evaluate thoroughly travel efforts to improve systems and methods of travel recruitment on an ongoing basis
    • Coordinate closely with and readily assist Admissions team members with admission events and needs, including supportive visit days, assisting when team members are unavailable, etc. (ie admissions meetings, tours, correspondence, etc.)
    • Assist with other duties and tasks when needed or as assigned
    • Facilitate scheduling of new student registrations for enrolling students - (Essential)

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.


• Bachelor’s degree required


• Experience in admissions, sales, case management, or marketing/communications is strongly preferred, but not required
• Demonstration of a clear commitment to pursuing the greatest good for students and communities, including promoting student success
• Demonstration of a clear commitment to working effectively with individuals from diverse communities and cultures
• Experience as an IWU alumnus or employee is preferred, but not required

Required Skills

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Exceptional communication skills across multiple mediums, including phone, text, email, and in-person
• High level of attention to detail and organization
• Strong interpersonal skills, including emotional intelligence, friendliness/warmth, and conversational skills
• Capabilities operating comfortably, effectively, and efficiently within MS Office systems
• Strong time management and organizational skills required
• Able to legally operate a motor vehicle and pass a motor vehicle background check


As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.



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Indiana Wesleyan University is committed to equal opportunity in employment and education. Indiana Wesleyan University admits students and employees of any race, sex, color, national or ethnic origin, disability, age, service in the military, or any other status protected by law. These have access to all the rights, privileges, programs and activities generally made available to students or employees at the University. It does not discriminate on the basis of race, sex, color, national or ethnic origin, disability, or age, service in the military, or any other status protected by law, in the administration of its educational policies, scholarship and loan programs, athletic and other administered programs, and all phases of employment, including hiring, promotion, demotion, treatment during employment, rates of pay or other compensation, and termination of employment.