Duties and Responsibilities

• Introduce students to the IWU academic community, including their peers, staff, and faculty
• Assists with creating all onboarding videos as needed
• Assist with all live webinar offerings for new students 
• Assist with updating the New Student Orientation page as needed 
• Assist with the process of student encouragement gift process 
• Assist with community belonging for all students as needed 
• Maintain engagement process for outreach for non-engaged students within the first IWU course
• As needed, establish, and fulfill appointments using phone, videoconference, or other resources available to ensure new students are well prepared to begin their educational journey at IWU
• EFFECTIVE COMMUNICATION
  • Proactively engage with students through open and interactive communication to build trust and sustainable relationships
  • Willingly demonstrate and initiate conversations about National & Global’s core values of praying, loving, learning, and sharing, with focus on how these values give direction to academic support, policy development, and student success 
  • Understand and practice each component of the IWU National & Global onboarding process with excellence 
  • Maintain a positive, empathic, and professional attitude toward students at all times
  • Actively listen and engage to discuss appropriate, easy-to-understand solutions and alternatives that best solve the student’s difficulties/life challenges in relation to educational pursuits
  • Inform students of community opportunities that will provide benefits to their educational journey 
• COLLABORATION AND CENTRALIZED SUPPORT
  • Serve as a liaison between student and operational entities working actively to promote and introduce students to a community of support 
  • Effectively and accurately communicate university procedures, policies, and student services, seeking assistance/information from appropriate National & Global entities
  • Serve above and beyond to pursue all identified issues (both for the student and within National & Global) to a positive resolution. Communicate the resolution to the student and all involved parties 
• Other duties and responsibilities as assigned 

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• A minimum of an associate degree from an accredited institution

Experience

• Experience as an online student, preferably with IWU National & Global
• Experience collaborating with adult learners
• Demonstrated ability to collaborate effectively with individuals from diverse communities and cultures
• Demonstrated openness and willingness to learn the best onboarding and engagement practices

Required Skills

• Personal drive to help students get well acclimated to IWU during the onboarding process
• Possesses attributes of servant leadership enacted with fervor
• A proficiency in carrying a natural conversation
• Excellent oral presentation, written communication, and conversational skills
• Computer skills including Microsoft Office, database software, student information systems, document imaging systems, learning management systems, customer relations management systems
• Commitment to identify solutions that uphold policy and procedure while meeting student needs
• Respond appropriately to unexpected information and de-escalate conflict with calm, rational responses that represent Christlike principles and IWU National & Global core values
• Prioritize and track competing demands
• Effective decision-making skills based on student needs, National & Global core values, policy, and procedure

Diversity Statement

IWU commits to create a community that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member’s earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.