Duties and Responsibilities

• Technical Support & Troubleshooting
  • Resolve LMS support tickets submitted by faculty/students promptly and professionally
  • Collaborate with the Learning Experience Design (LXD) team and the Future Learning Technologist to troubleshoot and resolve technical issues within the LMS
  • Provide technical support and guidance to faculty on LMS-related questions and issues
• Course Management & Quality Assurance
  • Perform course edits, updates, and loading in the LMS as requested by academic programs and faculty
  • Maintain uniform formatting and design across courses to align with quality standards
  • Document course edits, updates, and technical resolutions to maintain accurate records
  • Integrate, configure, and maintain third-party educational tools to enhance course functionality and student engagement
• Other Duties
  • Communicate clearly and professionally with faculty, staff, and other stakeholders to support collaborative solutions
  • Engage in ongoing training and professional development offered by the LXD and FLL teams to stay current with tools and best practices
  • Carry out additional responsibilities as directed by the Learning Technology Manager

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• Bachelor’s degree preferred, not required
• Candidates with extensive, relevant work experience may also be considered in lieu of a degree

Experience

• Proficiency in using LMS platforms, Microsoft Office, and basic HTML/CSS
• Excellent communication and interpersonal skills
• Ability to manage time effectively and meet deadlines
• Experience in online education or e-learning preferred

Required Skills

• Experience creating or maintaining online courseware or website content
• Ability to troubleshoot formatting and embedded media errors
• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Strong attention to detail and quality control
• Strong organizational and time management skills

Diversity Statement

IWU commits to create a community that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member’s earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.