Duties and Responsibilities

• Fulfills Financial Aid Counselor roles, functions, and expectations as needed by the financial aid office 
• Monitor the import/export of files and processes related to data communications with the U.S. Dept. of Education and other federal and state agencies 
• Coordinates with Technology Coordinator and IWU-Marion Information Specialist to ensure technical procedures used work cooperatively for both National & Global and IWU-Marion campuses 
• Maintains, updates, and enhances the use of Microsoft Office (primarily Excel) tools, Colleague® by Ellucian software, and any other technology tools and software used for business processes 
• Creates and provides information reports and queries using MS Query, MS Excel, MS Access, Power BI, Smartsheets, Colleague® by Ellucian, and other reporting and data analysis tools 
• Assists with fund reconciliations and troubleshoots student aid delivery tasks as needed 
• Troubleshoots issues with software and hardware systems and serves as liaison with University Information Technology and/or Technology Coordinator as needed 
• Provides support for letter generation process and all technical needs of the document imaging system
• Work in conjunction with Director, Assistant Directors, and Coordinators to manage and create documentation of office procedures related to technology tools
• Ensures the accuracy of the IWU Financial Aid portal and financial aid information on the IWU website 
• Assess how the implementation of new technology systems (e.g. Salesforce) by other N&G departments impact financial aid processes/systems and make adjustments accordingly 
• Provides training on new technology and efficiencies for the financial aid counselor role
• Attend pertinent workshops and/or conferences related to financial aid technological needs
• Requires some evening work and occasional travel; represents the office in outreach events as needed 
• A university-issued laptop computer is provided due to the occasional need to work remotely as required or permitted by supervisor and when it enhances office productivity 
• Other duties as assigned 

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• Bachelor’s degree required

Experience

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Minimum of three (3) years financial aid experience at IWU or another college/university or demonstrated Coordinator-level proficiency
• Student financial aid administration experience or ability to thoroughly acquire
• MS Query, MS Access, MS Excel, Power BI, Smartsheets and other report writing and data analytics experience desired
• Experience working with the Colleague® by Ellucian software desired

Required Skills

• Knowledge of federal, state, and institutional student financial aid administration
• Demonstrable aptitude for accuracy and attention to detail
• Analytical and problem-solving skills
• Ability to take the initiative in developing solutions
• Professionalism and excellent interpersonal and communications skills
• Strong organizational skills and time management skills

Diversity Statement

IWU commits to create a community that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member’s earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.