Summary of Position: The Salesforce Administrator is responsible for the overall administration of National & Global’s Salesforce instance and related integrations. The role’s responsibilities include, but are not limited to, system configuration and automation, identity and access management, ongoing testing and maintenance, new feature, and application implementation, iSupport tickets, case, and release management.
Duties and Responsibilities
- Team & Culture
- Aligns with the high-performance team and culture that models the posture and values of N&G
- Holds to a strong culture of accountability that ensures optimal performance for the Salesforce systems
- Technology Leadership
- Works with Salesforce teams to establish processes to support administrative, development, and change management activities related to Salesforce and (e.g., Marketing Cloud, Admission and Recruitment, and Student Success Hub), and associated tools (e.g., Mogli, Five9, etc.)
- Works with other Salesforce personnel to define and document development requirements for new solutions or enhancements to existing functionality and procedures
- Salesforce Administration:
- Performs administrative functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, capacity, storage management, and other routine tasks
- Builds prototypes and builds objects, fields, validation rules, page layouts, calculated fields, and workflows based on user requirements to support new projects or enhance existing functionality and procedures
- Manages and works within the Form Assembly platform to build and develop forms, etc. as needs are assessed for N&G units in collaboration and communication with the enrollment technology team and units
- Product Development Lifecycle
- Supports product development lifecycles updates within the enrollment technology stack
- Data & Reporting
- Collaborates with assigned Salesforce team members to confirm accurate key performance indicators and metrics for the enrollment and partnership efforts
- Support the enrollment technology team as needed for audits and reporting variables that align with enhancements, changes, and initiatives within Salesforce
- Helps maintain data integration efforts with University Information Technology and Marketing
- Other responsibilities as assigned
Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.
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Education
- Bachelor’s degree in Analytics, Project Management, Information Systems, or Business Administration requires an appropriate combination of education and relevant work experience.
Experience
- Minimum of four (4) years in Salesforce.org or similar CRM software
- Salesforce Administrator Certification required, with additional certifications a plus
- Capable of balancing attention to detail with overall project scope to drive results
- Demonstrate the ability to be forward-thinking and innovative while understanding the needs and capabilities of IWU business processes and technologies
- Demonstrated experience performing system testing and developing/maintaining test scripts
- Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation
- Higher education experience preferred, but not required
- Demonstrated ability to collaborate effectively with individuals from diverse communities and cultures
- Higher education experience preferred, but not required
Required Skills
- Experience in applying Salesforce best practices through all phases: initial design architecture, system maintenance, security, data integrity, Strong proficiency in Salesforce custom objects, flows, formula fields, workflows, and custom views
- Experience with Form Assembly
- Experience writing technical and end-user documentation
- Proven working experience in providing help desk support
- Confident in making decisions, accurate, detailed-oriented, and able to problem solve/analyze
- Excellent analytical and critical thinking skills and can effectively interact with IWU stakeholders to resolve business issues in a timely manner
- Exceptional communication and people skills; demonstrated ability to assemble and present information clearly and concisely.
- Must be highly organized, flexible, and able to meet deadlines as prescribed
- Ability to work independently
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IWU Kingdom Diversity Statement
IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.
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LIMITATIONS AND DISCLAIMER
As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
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