Student Success Coordinator
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Job no: 495129
Work type: Administrative (Full Time)
Location: Marion, IN
Categories: Academic Advising/Academic Support
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Job Title: Student Success Coordinator
Reporting Relationship: Director of Academic Services
Unit: Wesley Seminary
Department: Student Success & Engagement-Wesley Seminary
Campus Location: Wesley Seminary, Marion, IN
Summary of Position: The individual in this role acts as a shepherd for Wesley Seminary students. It is expected that the position will proactively reach out to students to ascertain their academic, physical, financial, emotional, and spiritual health and how these forms of health are influencing their ability to succeed at Wesley Seminary. This position will then work with the various seminary and university departments to support the student when these areas negatively affect the student’s ability to succeed. Additionally, this position serves students as they navigate their academic journey including all registration changes.
Duties and Responsibilities
Registration
Advise students regarding scheduling changes – understand drop/add, registration, billing, refund policies
Schedule plan and register students for course load, process any registration changes
Process permanent withdrawals/suspensions/administrative withdrawals including utilizing the withdrawal processor, ending of cluster, ending of advisor, and notification in Student Remarks
Process Leave of Absence (LOA) requests
Graduation
Monitor, update, change anticipated graduation date as registration changes occur in order to identify potential graduates for each conferral
Use outreach time table to communicate to students about upcoming graduation date, registering for graduation, ordering cap and gown
Certify for graduation
Engagement
Regulate and enforce Seminary Engagement Policy with all students via IT developed engagement report and communication with professors
Communicate with students regarding lack of engagement
Administratively withdraw students who have violated engagement policy
Track administrative withdrawals for repeat offenders
Additional Duties
Any other duties as assigned, requested, or needed
Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.
Education
Bachelor’s degree required
Master’s degree preferred
Experience
Minimum of three (3) years of experience in office settings preferred
Required Skills
Superior oral and written communication skills in English
Excellent computer skills with working experience in a variety of applications, especially Word and Excel
Ability to relate and interact well with pastors, ministerial students, Seminary faculty/staff, and IWU community
Excellent organizational skills
Ability to maintain confidentiality and compliance with FERPA laws
IWU Kingdom Diversity Statement
IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.
LIMITATIONS AND DISCLAIMER
As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Advertised: 09 Jul 2026 US Eastern Daylight Time
Applications close: 09 Aug 2026 US Eastern Daylight Time
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