Student Account Support Specialist
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Job no: 494916
Work type: Hourly (Full Time)
Location: Marion, IN
Categories: Business/Accounting/Finance
Job Title: Student Account Support Specialist
Reporting Relationship: Executive Director of Student Account Services
Unit: National & Global
Department: APS Accounting Services
Campus Location: Marion National & Global Building
Summary of Position: The support specialist supports the operational needs of the office by providing exceptional service to students, team members, and other offices with a positive and encouraging attitude.
Duties and Responsibilities
Respond to a high volume of student contacts to the Student Account Services department. This includes email, voicemail, and phone
Provide timely and helpful responses to inquiries received regarding 1098-Ts including the 1098-T email address
Receipt payments received by phone, mail, or online payment systems
Ensure that all Student Account Services documents are scanned and linked to the appropriate student record
Provide itemized receipts to students for individual courses upon request
Perform other duties as assigned
Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.
Education
Associates degree required or work equivalent
Experience
Bookkeeping experience preferred
Required Skills
Ability to work accurately with attention to detail and numbers
Analytical thinking skills
Ability to handle and prioritize multiple tasks
Excellent interpersonal skills
IWU Kingdom Diversity Statement
IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.
LIMITATIONS AND DISCLAIMER
As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
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Advertised: 02 Apr 2026 US Eastern Daylight Time
Applications close: 03 May 2026 US Eastern Daylight Time
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