IWU Job Openings

Duties and Responsibilities

• Serve as a backup for Colleague-related processes such as building courses and programs 
• Help process certificates, diplomas, and conferring degrees 
• Understand the catalog from a technical perspective to support Catalog maintenance and updates 
• Handling phone calls and email inquiries
• Assist in maintaining accurate student academic records, including transcript notations, exceptions, and degree requirements
• Assist in filling out forms and processing grade and address change
• Contribute to catalog and coding updates as assigned 
• Provide support to faculty through portal management, communications, and committee involvement 
• Assist with major university events such as graduation
• Maintain procedure manuals and documentation for assigned functions 
• Maintain professionalism and excellent customer service in all interactions with students, parents, faculty, and staff 
• Assist with the processing of forms, document scanning, and updating student records 
• Research and process FERPA violations
• Process academic petitions 
• Coordinate with other offices to process Subpoenas in a timely manner 
• Support the transfer evaluation process and transcript processing 
• Assist with purging and retention of academic records
• Engage in process improvement projects 
• Learn graduation evaluation and certification processes 
• Cross-train in multiple registrar functions to build capacity for future advancement 
• Serve as a backup to the Assistant Registrar of Technology 

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• Masters degree preferred
• Bachelor's degree or associate’s degree with equivalent work experience accepted

Experience

• Proficiency with student information systems (e.g., Ellucian Colleague, Banner, Jenzabar) and Microsoft Office Suite
• Strong data entry and record-keeping skills with attention to accuracy and confidentiality
• Ability to analyze student record information and identify discrepancies or needed updates
• Experience generating and interpreting reports to support registration, graduation, or compliance functions

Required Skills

• Ability to learn quickly and adapt to multiple systems and processes
• Strong analytical and problem-solving skills
• Excellent organizational skills and attention to detail
• Commitment to teamwork, professionalism, and confidentiality

IWU Kingdom Diversity Statement

IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity.  We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity.  Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth.  We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.