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Student Account Support Specialist

Apply now Job no: 493808
Work type: Hourly (Full Time)
Location: Hybrid (3-4 Office / 1-2 Remote)
Categories: Business/Accounting/Finance

Job Title: Student Account Support Specialist

Reporting Relationship: Executive Director of Student Account Services

Unit: National & Global

Department: Student Account Services

Campus Location: NGM Building

Summary of Position:    The support specialist supports the operational needs of the office by providing exceptional service to students, team members, and other offices with a positive and encouraging attitude.

Duties and Responsibilities

  • Respond to a high volume of student contacts to the Student Account Services department. This includes email, voicemail, and phone 
  • Provide timely and helpful responses to inquiries received regarding 1098-Ts including the 1098-T email address 
  • Receipt payments received by phone, mail, or online payment systems 
  • Ensure that all Student Account Services documents are scanned and linked to the appropriate student record
  • Provide itemized receipts to students for individual courses upon request 
  • Perform other duties as assigned 

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.


  • Associates degree required or work equivalent


  • Bookkeeping experience preferred

Required Skills

  • Ability to work accurately with attention to detail and numbers
  • Analytical thinking skills
  • Ability to handle and prioritize multiple tasks
  • Excellent interpersonal skills

Diversity Statement

IWU commits to create a community that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member’s earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.


As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.


Advertised: US Eastern Daylight Time
Applications close: US Eastern Daylight Time

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Indiana Wesleyan University is committed to equal opportunity in employment and education. Indiana Wesleyan University admits students and employees of any race, sex, color, national or ethnic origin, disability, age, service in the military, or any other status protected by law. These have access to all the rights, privileges, programs and activities generally made available to students or employees at the University. It does not discriminate on the basis of race, sex, color, national or ethnic origin, disability, or age, service in the military, or any other status protected by law, in the administration of its educational policies, scholarship and loan programs, athletic and other administered programs, and all phases of employment, including hiring, promotion, demotion, treatment during employment, rates of pay or other compensation, and termination of employment.