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Enrollment Counselor

Apply now Job no: 492698
Work type: Administrative, Full-Time
Location: Remote
Categories: Admissions/Recruiting/Enrollment

Job Title: Enrollment Counselor

Reporting Relationship: Associate Director of Enrollment

Unit: National & Global

Department: AES Adult Enrollment Services

Campus Location: Online/Remote

Summary of Position:    The individual in this position has primary responsibility to recruit, and enroll students and to assist with initial retention of students for assigned degree programs or certifications. As the primary representative of IWU to prospective students seeking to obtain a degree in one of the aforementioned areas, the person filling this position must have excellent specific knowledge of the degree programs and a superior general understanding of the target audiences for which the programs are designed. Working in consultation with the Associate Director of Enrollment, this person assists in developing and modifying plans to recruit, enroll, and retain students for these programs.

Duties and Responsibilities

  • Apply the Adult Enrollment Services (AES) enrollment and contact strategies to serve students in a timely manner through the process of discovery, admissions, and enrollment process 
  • Initiate contact to a new prospective student within 24 hours of the 1st inquiry 
  • Supply information regarding the various programs AES represents to prospective students and at times influencers (e.g., employers, supervisors, etc.)
  • Coach students through a healthy process of discovery and exploration on their education options, which include building rapport, uncovering concerns, exploring students learning styles and optimal fit enrollment options 
  • Accurately maintain student records in the contact management system to insure proper reporting, forecasting and projecting of enrollment efforts and fruitfulness 
  • Manage efforts and fruitfulness to balance student recruitment activities (Calls, Talk Time, Emails, etc.) and student servicing activities (Applications, Clearing, Registration, and Class Close, Class Starts, etc.) 
  • Carry out other tasks as assigned that may lead to the development and success of AES and National & Global enrollment 

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.


  • Bachelor’s degree or experience equivalent


  • Minimum of one (1) year of experience in college recruitment, sales, marketing, and/or public relations preferred

Required Skills

  • Superior communication skills (spoken, written, group, individual)
  • Advanced computer skills with working experience in word processing, spreadsheets, database usage, e-mail, Internet, etc.
  • Ability to relate well to working professionals
  • Ability to work independently, especially in the area of arranging and conducting on-site information meetings and influencer visits
  • Excellent organizational ability
  • Superior interpersonal skills
  • Travel rarely required
  • Professional dress required while meeting with influencers and prospective students


As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.



Advertised: Eastern Standard Time
Applications close: Eastern Standard Time

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Indiana Wesleyan University is committed to equal opportunity in employment and education. Indiana Wesleyan University admits students and employees of any race, sex, color, national or ethnic origin, disability, age, service in the military, or any other status protected by law. These have access to all the rights, privileges, programs and activities generally made available to students or employees at the University. It does not discriminate on the basis of race, sex, color, national or ethnic origin, disability, or age, service in the military, or any other status protected by law, in the administration of its educational policies, scholarship and loan programs, athletic and other administered programs, and all phases of employment, including hiring, promotion, demotion, treatment during employment, rates of pay or other compensation, and termination of employment.