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Switchboard Operator

Apply now Job no: 492570
Work type: Full-Time, Hourly
Location: Marion, IN
Categories: Office/Clerical

Job Title: Switchboard Operator

Reporting Relationship: Associate Director of Operations

Unit: IWU-Marion

Department: Arts & Sciences Admissions-IWUM

Campus Location: Maxwell Center

Summary of Position:    The Switchboard Operator supports the University by answering the campus switchboard and forwarding all calls efficiently and expediently. This position also provides clerical support for the Admissions Office.


Duties and Responsibilities

  • Answer all incoming calls to campus switchboard in a timely and courteous manner; transfer callers as requested. 
  • Collect and transfer student data from paper or electronic formats into Slate, which includes verifying data for accuracy. 
  • Update, retrieve and forward student data within Admissions, as well as to other departments as needed.
  • Maintain duplicate records in Slate, which includes maintaining sibling records. 
  • Assist with processing Data Entry (DE) requests from counselors, which includes troubleshooting file inconsistencies and electronically notifying RAS and Financial Aid. 
  • Communicate directly with Admissions Counselors with student data questions. 
  • Update phone directories routinely and with departments to confirm extensions. 
  • Train and assist student workers on switchboard.
  • Assist Associate Director with other miscellaneous duties as needed.

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

  • High School Diploma

Experience

  • Demonstrated ability to work effectively with individuals from diverse communities and cultures.

Required Skills

  • Systems and Technology: Demonstrates a strong knowledge of the systems, applications and technology used in the admissions process at IWU. Knowledge and proficiency include but is not limited to the Slate Customer Relations Management (CRM) tool, Colleague, Etrieve, and Word/Excel applications.
  • Team Player: Outstanding IWU Switchboard Operators are true “team players.” As such, they demonstrate the following characteristics: collaboration – working together towards a common goal; responsibility – knowing and doing what is expected; adaptability – a willingness to change as needed; and role modeling – leading by example.
  • Communication: Demonstrates winsome oral communication skills, offering knowledgeable, clear, friendly and empathetic responses to IWU constituent questions and requests. Understanding and adhering to FERPA guidelines is essential for this position. Accuracy and thoroughness are descriptors in all written communication.
  • Critical Thinking: Characteristic of IWU Switchboard Operators is the ability to solve problems independently, achieved through application of knowledge and experience, attention to detail and intuition. Utilizing good time-management skills, operators are effective multi-taskers.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

 

 

Advertised: US Eastern Daylight Time
Applications close: US Eastern Daylight Time

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Indiana Wesleyan University is committed to equal opportunity in employment and education. Indiana Wesleyan University admits students and employees of any race, sex, color, national or ethnic origin, disability, age, service in the military, or any other status protected by law. These have access to all the rights, privileges, programs and activities generally made available to students or employees at the University. It does not discriminate on the basis of race, sex, color, national or ethnic origin, disability, or age, service in the military, or any other status protected by law, in the administration of its educational policies, scholarship and loan programs, athletic and other administered programs, and all phases of employment, including hiring, promotion, demotion, treatment during employment, rates of pay or other compensation, and termination of employment.