Duties and Responsibilities

• Prospective Student Communication
  • Make outbound phone calls to prospective students, applicants, and other individuals as directed by the Associate Director of Admissions
  • Follow up with prospective students regarding their interest in Wesley Seminary, next steps, upcoming events, and admissions-related information
  • Send emails and text messages to prospective students using approved messaging and communication practices
  • Respond appropriately to questions and help prospective students connect with the correct staff member or resource when additional assistance is needed
  • Document prospective student interactions and follow-up activities as required
  • Help maintain consistent and timely communication with prospective students throughout the admissions process
• Phone and Office Support
  • Answer incoming phone calls in a friendly and professional manner
  • Provide basic information and direct callers to the appropriate person or department
  • Take accurate messages and ensure appropriate follow-up
  • Assist the Associate Director of Admissions and other Admissions staff with general office responsibilities as needed 
• Recruitment and Event Support
  • Assist with preparing, organizing, and packing materials for recruitment events, conferences, college visits, ministry events, and other opportunities where Wesley Seminary is represented
  • Help prepare booth materials, displays, promotional items, literature, signage, and other recruitment resources
  • Assist with inventorying and organizing recruitment supplies before and after events
  • When appropriate, assist with event setup, tear-down, or other event-related responsibilities 
• Additional Responsibilities
  • Assist with special projects and other Admissions initiatives as assigned by the Associate Director of Admissions
  • Provide support to other members of the Admissions team when appropriate
  • Participate in team meetings, training, or other activities as requested
  • Contribute ideas for improving prospective student communication, recruitment, and engagement
  • Take on additional responsibilities that make effective use of the student’s individual gifts, abilities, experiences, interests, and areas of expertise
  • Perform other duties as assigned that support the mission and goals of Wesley Seminary and the Admissions Office 
• Supervision and Development
  • The Graduate Student Worker will work under the direct supervision of the Associate Director of Admissions. The Associate Director will provide assignments, training, priorities, feedback, and ongoing guidance. Whenever possible, responsibilities will also be shaped around the graduate student’s particular gifts and abilities. The goal is for the position to provide meaningful support to the Admissions Office while also giving the student opportunities to develop professionally, personally, and in their ability to serve others

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• A current student pursuing their graduate degree and in good standing.

Experience & Required Skills

• Required Skills
  • Demonstrate strong verbal and written communication skills.
  • Be comfortable communicating with prospective students by phone, email, and text.
  • Have a friendly, welcoming, and professional demeanor.
  • Be dependable, organized, and able to follow through on assigned responsibilities.
  • Demonstrate attention to detail.
  • Be willing to learn new systems, procedures, and communication practices.
  • Be able to work independently while also functioning well as part of a team.
  • Handle student and prospective student information with appropriate confidentiality and discretion.
  • Be willing to assist with both routine responsibilities and changing needs within the Admissions Office.
  • Demonstrate an attitude of service and a willingness to help wherever needed.
• Preferred Qualities
  • Ability to connect naturally and comfortably with people from a variety of backgrounds.
  • Experience in customer service, ministry, recruitment, sales, communications, or a related area.
  • Confidence making outbound phone calls and initiating conversations.
  • Familiarity with email, texting, Microsoft Office, Google Workspace, CRM systems, or similar technology.
  • Creativity and willingness to contribute ideas.
  • Ability to recognize needs and take initiative when appropriate.
• Physical and Event Requirements
  The position may occasionally require the student worker to:
  
  • Pack and unpack boxes containing recruitment and event materials.
  • Carry and organize booth displays, literature, promotional materials, and other supplies.
  • Assist with preparing materials for transportation to recruitment events.
  • Help with event setup and tear-down when needed and appropriate.
  • Reasonable accommodations will be provided as applicable.

IWU Kingdom Diversity Statement

IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity.  We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity.  Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth.  We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.