Duties and Responsibilities

• Greet patients and guests when they arrive 
• Request insurance and photo ID
• Check patients in and out; verify demographic and insurance information is correct 
• Scan new cards and update insurance information as necessary 
• Verify annual consent forms have been signed 
• Collect copays and outstanding balances 
• Print statements and receipts for payments 
• Answer basic billing questions or refer them to the billing office 
• Notify therapist when patient is ready to be seen 
• Answer patient phone calls, schedule or reschedule appointments, transfer calls as necessary
• Call back patients who have left a voice message or transfer to appropriate party
• Oversee daily schedule and try to fill open slots with patients on a recall/waitlist 
• Set up patient payment plans and process credit card payments on 5th and 15th each month 
• Balance cash drawer daily and reconcile with system deposit report; ensure cash drawer is locked in office safe or drawer away from the front desk after hours 
• Manage all vendor deliveries; open and/or deliver to appropriate personnel 
• Clean reception area and front office 
• Other duties as assigned by management 

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• High School diploma or GED required

Experience

• At least one (1) year of experience in a medical practice or facility preferred

Required Skills

• Comfortable asking for money and addressing patients with compassion
• Problem solving skills; resourcefulness
• Experience with electronic medical records/billing system
• Excellent organizational, communication and time management skills
• Excellent customer service skills
• Ability to take initiative and problem solve with minimal direction
• Attention to detail
• Calm under pressure

IWU Kingdom Diversity Statement

IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity.  We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity.  Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth.  We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.