Student Account Specialist 1
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Job no: 494131
Work type: Hourly (Full Time)
Location: Hybrid (3-4 Office / 1-2 Remote)
Categories: Business/Accounting/Finance
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Job Title: Student Account Specialist 1
Reporting Relationship: Billing Coordinator
Unit: National & Global
Department: Student Account Services (SAS)
Campus Location: NGM Building
Summary of Position: The purpose of this position is to ensure accurate billing, provide customer service, and manage balances for enrolled students.
Duties and Responsibilities
Review changes on the student record while applying state and/or federal regulations to assess and complete the next required action
Exercise a thorough understanding of a variety of payment types in order to advise students of their responsibility or payment due to assure current status
Follow-up on financial aid actions on the student account, issuing refunds and collecting balances due
Accurately assess past due status of account to determine necessary notice to student; advise student of options for returning to current status
Apply internal policies and state and/or federal regulations to evaluate an account after disbursement of financial aid to accurately calculate and request the appropriate refund within the compliance deadline
Provide timely customer service to students and university departments, primarily via phone
Serve as back-up for all Student Account Specialists 1
Perform other duties as assigned
Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.
Education
Associates required or work equivalent
Experience
Required Skills
Ability to work accurately with attention to detail and numbers
Analytical thinking skills
Ability to handle and prioritize multiple tasks
Excellent interpersonal skills relating effectively with staff, students, and other departments
Computer skills, primarily with Excel and web based programs
Ability to handle confidential information appropriately
Diversity Statement
IWU commits to create a community that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member’s earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.
LIMITATIONS AND DISCLAIMER
As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Advertised: 10 Oct 2024 US Eastern Daylight Time
Applications close: 15 Dec 2024 US Eastern Standard Time
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