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Assistant Director of Donor Experience

Apply now Job no: 494125
Work type: Hourly (Full Time)
Location: Marion, IN
Categories: Administrative/Professional

Job Title: Assistant Director of Donor Experience

Reporting Relationship: Executive Director of University Relations

Unit: Central Administration

Department: University Relations - Central Administration

Campus Location: Alumni House

Summary of Position:    The Assistant Director of Donor Experience is responsible for developing and implementing strategies to engage, recognize, and retain donors, ensuring they feel appreciated and informed about the impact of their contributions. This role involves managing donor communications, assisting with stewardship events, and collaborating with the University Advancement team to enhance donor engagement, belonging, and loyalty.


Duties and Responsibilities

  • Create and manage a comprehensive donor recognition program, including timely and personalized thank-you letters, calls, and other forms of acknowledgment 
  • Elevate the giving experience for all donors, including personal communication, connection with students and faculty, engagement with the President and other institutional leaders, etc. 
  • Collaborate with Advancement staff to gather and present information on the impact of donations, ensuring donors are kept informed about how their gifts are being used 
  • Work with the Director of Advancement Communication, Events, and Projects in the planning and execution of donor stewardship events, specifically appreciation luncheons and Giving Society events 
  • Oversee the creation and distribution of annual endowment reports for all endowment donors 
  • Stay informed about trends and best practices in enhancing the donor’s experience and apply this knowledge to improve the University’s stewardship efforts 
  • Perform other related duties assigned by supervisor to improve the donor experience 

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

  • Bachelor’s degree required
  • Communications, Nonprofit Management, or a related field preferred

Experience

  • Minimum of two to three (2-3) years of experience in donor stewardship, event planning, or a related role preferred
  • Experience with donor databases and CRM systems

Required Skills

  • Strong writing and communication skills, with the ability to craft compelling donor materials
  • Excellent organizational skills and attention to detail
  • Ability to work independently, set priorities, multi-task, and use independent judgment while keeping supervisor informed of work activity and issues
  • A passion for the University's mission and a commitment to building strong relationships with donors

Diversity Statement

IWU commits to create a community that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member’s earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

 

Advertised: US Eastern Daylight Time
Applications close: US Eastern Standard Time

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