Human Resources - Job Openings

Duties and Responsibilities

• Develop and implement comprehensive strategies and initiatives to improve student success, retention, and engagement across IWU-National & Global 
• Provide leadership, guidance, and support to the Executive Directors of Learner Success, Workforce Engagement, and Student Engagement, ensuring alignment with the university's mission and goals
• Collaborate with academic and administrative units to identify and address challenges, streamline processes, and implement best practices for learner success and engagement 
• Leverage data analytics and Salesforce to inform decision-making, track progress, and drive continuous improvement in student support services 
• Foster a culture of proactive and data-informed student support, empowering teams to develop innovative solutions and interventions
• Establish and maintain effective communication channels with stakeholders, including faculty, staff, students, and external partners
• Oversee and optimize the operations of academic advising, new student coaching, registration change, student engagement, Spiritcare, military success, and student services (academic appeals, plagiarism, etc.), career advancement, and other service areas with an eye toward excellent service, remarkable hospitality, and data and insight-driven growth
• Develop and manage budgets, allocate resources, and ensure fiscal responsibility within the division 
• Build a strong, positive culture of engagement, ownership, collaboration, and growth across the division 
• Stay abreast of industry trends and best practices 
• Demonstrate a Christian worldview and upholds the University's Christ-centered mission in interactions with students, faculty, and staff 
• If based outside of these areas, travel to Indianapolis or Marion monthly for leadership collaboration meetings 
• Perform other duties as assigned 

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• Masters degree in business, college counseling, student development, or related field required
  Ph.D. or Ed.D. preferred

Experience

• Proven leadership experience in higher education, preferably in online or adult education settings
• Demonstrated success in developing and implementing strategic initiatives to improve student success and engagement
• Experience in leading and managing cross-functional teams, fostering collaboration, and driving organizational change
• Strong analytical and problem-solving skills, with the ability to interpret and leverage data to inform decision-making
• Familiarity with student information systems, such as Salesforce, and their application in enhancing student support services
• Understanding of best practices in academic advising, student engagement, and learner support services

Required Skills

• Excellent communication, interpersonal, and relationship-building skills
• Strong strategic thinking and analytical abilities
• Proficiency in data analysis and interpretation
• Ability to lead and motivate teams, empowering individuals and fostering a collaborative environment
• Adaptability and flexibility to thrive in a dynamic and rapidly evolving environment
• Commitment to continuous improvement and innovation in student support services
• Strong project management and organizational skills
• Ability to work effectively with diverse stakeholders, including faculty, staff, students, and external partners

Diversity Statement

IWU commits to create a community that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member’s earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.