Qualification Specialist
Apply now Job no: 492959 Work type: Hourly (Full Time) Location: Cincinnati, OH, Cleveland, OH, Dayton, OH, Florence, KY, Fort Wayne, IN, Greenwood, IN, Indianapolis, IN, Kokomo, IN, Louisville, KY, Marion, IN, Merrillville, IN, Remote Categories: Admissions/Recruiting/Enrollment, Other
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Job Title: Qualification Specialist
Reporting Relationship: Qualification Center Coordinator
Unit: National & Global
Department: Adult Enrollment Management
Campus Location: This role will be a hybrid work environment where the individual will work at one of our education centers (Indiana, Kentucky, or Ohio) 3 days / week with 2 days remote.
Summary of Position: The individual in this position has the primary responsibility to connect with inbound and outbound callers using telephony system to qualify students from a variety of lead-generating sources and avenues as needed. By using telephony and other communication mediums, this position answers questions, directs callers to appropriate departments, and qualifies potential students for the initial connection to enrollment counselors.
Holds to a strong culture of accountability that ensures optimal performance for answering inbound calls for departments and prospective students
Qualify prospective students and connect them to the appropriate AES or other IWU departments
Assist with projects, reports, and auditing of Salesforce data as needed for Enrollment management teams
Daily work in the Salesforce Management System to manage inbound cases, chats, and texts; respond to inquiries and transfer them to the appropriate department of Enrollment counselors
Participate in staff training sessions, meetings, and other activities as directed
Perform any other tasks that may be assigned
Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.
Education
Bachelor's Degree is preferred
Experience
Prior experience in sales, customer service, or other high-paced, customer-based environments preferred
Required Skills
Exceptional customer service skills including active listening, effective questioning, and multi-task organization
Effective communication skills – including the ability to work calmly with dissatisfied customers
Ability to work in a fast-paced, high-volume environment
Effective computer skills with experience in word processing, spreadsheets, and database usage
Ability to work effectively with minimal supervision
Ability to multi-task, connecting with students on the phone and via live chat, as well as email communications
Diversity Statement
IWU commits to create a community that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member’s earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.
LIMITATIONS AND DISCLAIMER
As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Advertised: 26 Apr 2023 Applications close: 07 Jul 2023
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