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Student Account Specialist

Apply now Job no: 492460
Work type: Full-Time, Hourly
Location: Marion, IN
Categories: Business/Accounting/Finance

Job Title: Student Account Specialist

Reporting Relationship: Coordinator of Billing

Unit: National & Global

Department: Student Account Services

Campus Location: NGM Building

Summary of Position:    The purpose of this position is to process billing, provide customer service, and manage balances for enrolled students.


Duties and Responsibilities

  • Process registrations, drop-ins and independent studies
    • Prepare and enter all revenue
    • Prepare and mail statements/letters as deemed necessary in requesting payments due
    • Track student accounts throughout their program to ensure timely payments, refunds, or handoff to collection
    • Regular auditing of student accounts for accuracy
  • Conduct all processes in accordance with applicable state and federal regulations
  • Advise students regarding account status
  • Provide timely customer service to students and university departments
    • Phone - receive transferred calls from customer service, and assist customer service with answering incoming calls as needed
    • Email
    • In person 
  • Serve as back-up for all Student Account Specialists
  • Perform other duties as assigned

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

  • Associates required or work equivalent

Experience

  • Bookkeeping experience desired.

Required Skills

  • Ability to work accurately with attention to detail and numbers.
  • Analytical thinking skills.
  • Ability to handle and prioritize multiple tasks.
  • Excellent interpersonal skills relating effectively with staff, students, and other departments.
  • Computer skills, primarily with Excel and web based programs.
  • Ability to handle confidential information appropriately

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

 

 

Advertised: US Eastern Standard Time
Applications close: US Eastern Standard Time

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Indiana Wesleyan University is committed to equal opportunity in employment and education. Indiana Wesleyan University admits students and employees of any race, sex, color, national or ethnic origin, disability, age, service in the military, or any other status protected by law. These have access to all the rights, privileges, programs and activities generally made available to students or employees at the University. It does not discriminate on the basis of race, sex, color, national or ethnic origin, disability, or age, service in the military, or any other status protected by law, in the administration of its educational policies, scholarship and loan programs, athletic and other administered programs, and all phases of employment, including hiring, promotion, demotion, treatment during employment, rates of pay or other compensation, and termination of employment.