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Collections Analyst

Apply now Job no: 492351
Work type: Full-Time
Location: Marion
Categories: Business/Accounting/Finance

Job Title: Collections Analyst

Reporting Relationship: Collections Supervisor

Unit: National & Global

Department: Student Account Services

Campus Location: NGM Building

Summary of Position:    The Collections Analyst supports all collection activity for the university by assuring the accuracy of accounts, seeking resolution with students, submitting accounts to collection agencies, managing the account until payment is received, and providing excellent customer service to both students and agencies.

Duties and Responsibilities

  • In-house Collections
    • Conduct initial account balance verification upon student completion or withdrawal from the University 
    • Serve as primary contact with student regarding current balance upon withdrawal from the University 
    • Track and collect account balances using defined procedures and applicable payment plans 
  • Work with outside collection agencies upon discontinuation of in-house collection efforts
    • Track student accounts through outside collection agencies
    • Manage transfer of accounts between agencies and IWU throughout the collection lifecycle 
  • Foster informative, efficient, friendly, accurate and customer-centered relations with students in the collections process 
  • Provide requested data in order to monitor patterns in bad debt 
  • Accurately perform manual adjustment from active to write-off subsidiary on a timely basis 
  • Maintain accuracy of write-off subsidiary in relation to agency records 
  • Communicates effectively with timely follow-up to ensure excellent service is provided to both internal and external customers 
  • Perform other duties as assigned 

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.


Associate's degree or the equivalent


Two (2) years experience in a related field, collections experience preferred

Required Skills

  • Knowledge in Microsoft Office applications
  • Be a resourceful problem-solver/analytical thinker
  • Ability to work with a high degree of accuracy
  • Ability to maintain composure and project confidence during difficult conversations


As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.



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Indiana Wesleyan University is committed to equal opportunity in employment and education. Indiana Wesleyan University admits students and employees of any race, sex, color, national or ethnic origin, disability, age, service in the military, or any other status protected by law. These have access to all the rights, privileges, programs and activities generally made available to students or employees at the University. It does not discriminate on the basis of race, sex, color, national or ethnic origin, disability, or age, service in the military, or any other status protected by law, in the administration of its educational policies, scholarship and loan programs, athletic and other administered programs, and all phases of employment, including hiring, promotion, demotion, treatment during employment, rates of pay or other compensation, and termination of employment.